JUAN QUINTANA
SALES ENGINEER
CUSTOMER ENGAGEMENT | CUSTOMER RELATIONSHIP MANAGEMENT | DIGITAL TRANSFORMATION | INNOVATION
Dynamic Sales Engineer with proven expertise in technical solution development, client engagement, and complex problem
resolution. Adept at storytelling and building trust, transforming client relationships and driving sales growth. Fully bilingual
(English and Spanish) and seasoned in international business dealings. Remove barriers to success for customers and teams, driving
consistent, outstanding performance while exceeding quotas. Regularly engage with both technical teams and C-suite executives,
adept at translating technical terms into business language to facilitate product understanding and adoption. Combine people
skills, technical, and business acumen to maximize sales and revenue generation.
AREAS OF EXPERTISE
● Technical Account Management
● Advanced Communication and Presentation Skills
● Enterprise Sales
● Customer Adoption & Satisfaction
● Consultative Sales
● Adept in Building Client Relationships
● Quick Learner with Adaptability in Various Technical
Environments
● Selling as a Trusted Advisor
● Business Analysis
● Complex Technical Sales
● Complex Problem Resolution
● Strategic Planning & Execution
● Cross-Functional Collaboration
● Project Leadership and Coordination
SELECTED ACCOMPLISHMENTS
● Exceeded sales quotas at Samsung Electronics America for eight consecutive quarters by utilizing my expertise in
technologies, relationship-building, sales management, and account management.
● Engineered a turnkey solution that negated supply chain issues by identifying shortage of hardware within school
districts which enabled over 500,000 students to transition to remote learning during COVID-19.
● Combined my technical and business expertise with exceptional communication skills at BlackBerry to resolve a service
delivery issue at the Executive Office of the President of the United States.
PROFESSIONAL EXPERIENCE
SAMSUNG ELECTRONICS AMERICA / Plano, TX
NOV 2014 – DEC 2022
Senior Sales Engineer | Technical Account Manager
Utilized a consultative approach to deeply understand customer needs and drive the development of tailored solutions, leading to
successful POCs and implementations. Forged lasting relationships with customer accounts (Fortune 100, government) while
removing technical roadblocks, enabling teams to achieve business goals, and educating customer teams on technology
implementation. Oversaw channel partner accounts (CDW, Denali, Zones), charged with relationship management, operational
understanding, market share expansion, revenue growth, and solution selling. Tailored technical presentations and proposals for
both CxO and technical teams, ensuring comprehensive understanding and engagement across all stakeholder levels. Conducted
quarterly business reviews to identify areas of opportunity. Leveraged market trends and technical knowledge to identify and
capitalize on new business opportunities, such as the innovative remote learning solution during product shortages.
Collaborated across sales engineering team of 75 and channel engineering team of 6 to provide outstanding services. Recipient of
Top Performer award.
● Engineered technical solution during supply chain shortage of 2020 allowing over 500,000 students to transition to
remote learning; identified shortage of hardware issue within school systems and delivered a solution that negated supply
chain shortages.
● Developed RFID tracking solution for U.S. school buses, enhancing student safety and operational efficiency by
integrating technology into existing processes.
● Proactively identified and implemented improvements in technical processes and operations, such as optimizing test
plans for proof-of-concept, leading to a 50% reduction in delivery time and enhanced customer satisfaction.
● Closed $1M hardware and software licensing deal by showcasing solution and business value to customers and C-suite
decision-makers.